Dick Van Dyke Appliance World

Ruined my flooring with delivery!!!. I think it tells a lot about a business, when the customer service manager, flat out calls a customer a liar when reporting a problem with delivery. I recently purchased a washer from Dick Van Dyke and had it delivered to my home. The delivery person took the cart through my muddy yard, instead of the side walk, and tracked mudd through my house. The only damage I saw before he left was lots of mudd on my vinyl flooring. He asked me to sign a waiver stating that there was no damage done to my home or my appliance, and I saw none so I signed it.

Two hours later I was mopping the floor and discovered it was not just mudd on my floor. The delivery person had torn up my vinyl flooring in 2 different locations. I couldn't see it until after I mopped my floor because of all the mudd he had tracked in.

I called the store and reported the incident and requested that my floor be repaired. The customer service manager returned my call and told me they couldn't do anything because I had signed the waiver. After explaining myself and requesting to speak with her manager, the customer service manager basically told me that I was a liar. She stated that I was trying to get the store to pay for damage that was already there.

I will never do business with them again and would recommend the same to anyone else.…